Bermuda’s blockchain regtech opportunity: disrupting identity

By Source, Fair use, Link

The “On the Internet, nobody knows your a dog” cartoon. It’s iconic and as relevant today as it was when it was first drawn back in 1993.  Verifying someone is who they say they are remains a tremendous challenge of the internet and business in general. The trouble of not being able to easily identify someone on the internet is that we need to create heaps of inefficient and ineffective process to overcome it.  We can change this.

When you try to open a bank account, especially as a company, you have to complete endless amounts of Know Your Client (KYC) documentation to prove who you are.  In reality, it is mostly security theater.  Providing a copy of a utility bill to prove your address is rather worthless when you consider how easily one could be faked using photoshop.  Worse, you keep having to sign and submit the same information and declarations over and over.

All of this amounts to a tremendous amount of friction and waste.  A whole host of bureaucracy is added to attempt to overcome this identity problem that adds a great deal of cost but not much value.  This is an area ripe for disruption.

How do you verify that you are who you say you are?  Today you have a variety of forms of identification.  You likely have identification issued by a central authority such as a government in the form of a passport and drivers license.  You perhaps also have an online identity with a site like facebook.

The trouble with a passport or drivers license is that it really isn’t very internet or business friendly.  The best you can do at the moment is take it to a lawyer, have them photo copy it and certify that the paper copy is authentic.  Though, even then people usually always want to see the original and make their own copies.  There is simply no valid digitial representation of your government id.  Worse, in cases such as a refugee fleeing a global conflict, your identity may lost, revoked or in some other way no longer be valid.

In terms of digital representations of identity, the best we’ve got so far is federated identities like Facebook Connect.

You might “log in with facebook” all over the internet which provides the advantage that you don’t need to create a new login or identity with each provider.  You can manage the “claims” that each app or provider has to your data and the ability to revoke claims or control at almost any time via facebook.

However it also brings with it the disadvantage that you still don’t really own or control your identity, facebook does.  If facebook locks you out or deletes your account then you also lose access to every other place that you use your facebook identity.  Facebook also theoretically has access to pretend to be you at every place you use it as a login.  Finally, it isn’t really backed, verified or authenticated by any authority other than facebook so it is really only useful for places that don’t require stringent verification that you are really you and not Sparky the dog with a human name or someone pretending to be you.

Identity plays a major part in every interaction across traditional services and the digital world.  The problem is that you rarely can use the same identity across services spanning the traditional and digital worlds.

So that’s today.  Let’s talk the future.  What if you were the ruler of your own identity? You’re its creator and it’s keeper.  Alone, it doesn’t mean all that much, but the invention of the blockchain and distributed ledger technology, a considerable amount more is possible.

Perhaps you use a service created around or that allows you to create your own standardized Self Sovereign Identity that is recorded on a blockchain.  You then go to the Bermuda government and ask them to certify your identity as valid, encrypting and tying your personal information like your citizenship, date of birth and marriage status to your identity.  You own your identity and you control the ability for anyone to access this information. You can provide the rights to view as much or as little of this information to anyone who can verify that it was signed and validated as accurate using the Bermuda government’s digital signature.  You then have control over who and what has the rights to access your personal data.

You go to Belco and ask them to tag your utility bills against your identity to verify your address.  You go to your bank and ask your bank to tag your credit profile against your identity.  You ask your lawyer to tag your will against your identity.  Any provider you interact with can encrypt details and information about you against your identity and if you so choose, you could have multiple identities.  Again, you control who has claims to each piece of information stored against your identity and each bit of information can be validated by independent authorities like Belco, your bank or your law firm.

With your own secured and validated identity, instead of having to sign worthless pieces of paper and constantly provide proof that you are who you say you are, you can simply provide claims to information stored against your digital identity.   Your data only needs to be verified a single time rather than over and over. The cumbersome Know Your Client processes disappear into a verifiable digital transactions.  Even better, using smart contract mechanisms you can avoid the need to divulge unnecessary information.

Rather than having to show your id and divulge details like your date of birth (which puts you at risk of identity theft) to prove that you’re old enough to order a drink, a digital query could be made against your identity simply verifying that you’re older than 18.  There is no need to know your exact date of birth.  Similarly when trying to buy a car.  A car dealer could verify against your identity that your bank has pre-approved you for a car loan.  The dealer doesn’t need to know anything about what you earn or what your credit profile is, only that your bank has verified your identity as approved.

Where is the opportunity for Bermuda?  Bermuda has the unique position of being small enough to be able to enact change quickly while also having a mature business environment that could readily embrace and would probably welcome this change.  Bermuda could set itself at the forefront of innovation by reforming our regulatory frameworks to embrace these technologies and concepts to significantly reduce the friction of doing business.  The friction of KYC and other regulations on the ability to do business globally is a tremendous impediment to growth.  If we can reduce that friction, we can get a jumpstart as a center for regulatory innovation and improve our position as a modern international free port.

More reading:

Should Bermuda be investigating, pursuing and trying to incubate the development of distributed ledger technology?

If you went back to 1995 and told people that the internet is the future people would think you’re crazy.  Tell anyone that it will allow you to shop and do many things online and most people would have told you its a problem that doesn’t need to be solved.  The internet was a clunky, immature and awkward thing.  Why would anyone shop online if you can walk into a store and buy the item?  Who would do that?  Why would anyone do banking online when they could readily walk in to a teller or call their bank?  It sounded like a technologist’s pipe dream in the age where most web pages were barely readable due to horrendous backgrounds and annoying, blinking and scrolling content.

From a 1995 viewpoint it was hard to see the problem to be solved.  The friction of using the internet was substantially higher than the friction of existing processes.  Over time, people started seeing the vision of what was possible and buying into it.  Unfortunately, it drove hype.  The hype created a mania where people vastly over estimated the amount of time it would take for the paradigm to shift.  Today, we see many of those visions of the dot com boom having actually come to fruition.  The trouble was that it didn’t take 1-2 years to occur like too many came to believe, it took 10-20.  It required a significant amount of infrastructure development, revisions and friction reductions to occur.  Today the advantages of shopping or banking online is obvious in a way that just wasn’t in 1995.

At the root of it there isn’t anything terribly special about blockchain or more accurately, distributed ledger technology.  Really, it’s a glorified distributed database, little more than combining the basic computing concepts of a linked list and a cryptographic hashing algorithm.  However, there is elegance and brilliance in its simplicity.  Sure distributed computing and storage technologies already exist.  The trouble is that they are like the internet in 1995, they’re very difficult to work with and represent a great deal of friction.  Building a global distributed multi-party database whose history can’t be changed but can be verified near instantaneously is no easy challenge and is accessible to few.  This is why distributed ledger technologies hold so much promise.  Distributed ledger technologies provide a substantial leap in making these concepts and techniques accessible and commoditized for many.

There are a variety of challenging scenarios that that could be outlined that a distributed ledger is well placed to solve.  Global payments processing is a tremendous point of friction that serves as one.  Charging a credit card may seem like an instantaneous and pain free process from the perspective of a consumer.  However it is fraught with problems, complexity and delays as many different parties are involved.  One of the big challenges of global payments is fraud prevention.  It is very difficult to verify the identity of a buyer so the system relies on trust of the intermediaries and a complex dispute resolution process.  What if you could address this pain point and provide a better and instantaneous means to verify a purchaser, authorize a charge and settle the transfer of money.  A process that today takes days and is fraught with problems could in the future take seconds to occur.  That efficiency and reduction of friction has tremendous value but it is hard to see in the current implementation of distributed ledgers like bitcoin that are akin to flashing, scrolling websites like once existed on

Don’t confuse bitcoin hype for the larger scope of what is possible and eventually arriving.  Bitcoin is just one implementation of blockchain and the blockchain is just one form of distributed ledger technology.  Bitcoin and its associated technology are like the Napster of the early days of the internet.  Brilliant in theory but not terribly workable in practice.  The simple truth too few can see through the hype is that Bitcoin is a sledgehammer solution for a problem a hammer can solve.  The vast majority of transactions or processes have no real need for anonymity and the complex and costly processes used to achieve it.  In the grand scheme of things, I place far more value on being able to purchase things cheaply than whether or not my bank knows what I’m buying or where.  It’s the same with music, Spotify today makes music so accessible and cheap the hassle of using Napster to download music seems like more hassle than its worth.  The real innovation with distributed ledger technology won’t be wholesale reinvention of existing processes and practices but instead augmentation.  All in the name of reducing friction.

We live in an increasingly globalized world with the advent of the internet.  It is no longer rare for a company to be a global citizen.  Instead, it is increasingly common that a company is less tied to a single nation and must balance the challenges of global trade, commerce and investment.  The challenges of providing product, services and investments in one nation from another is complex and cumbersome and Bermuda has evolved a position where it can act as a free port to reduce the friction of global commerce.

Acting as a free port, an intermediary to reduce the friction of commerce between countries, is our key value proposition.  We have an established history of it.  We have helped one country or region insure against disaster by hedging their risks against that of another region.  Without our involvement, costs would be considerably higher and the prospects of whole regions being devastated by disaster and unable to recover would be far more likely.  Bermuda has achieved this by offering the right pairing of infrastructure, location, regulatory support, adaptivity, timing and frankly luck.

What competitive advantage does Bermuda bring to the table when it comes to distributed ledger technology?  We’re small enough to readily adapt our regulations to provide the right environment for reputable firms to incubate their innovations built on this technology.  We have great infrastructure, a strong location and a need to build a new industry.  The timing is right and most of all, we’re well positioned to leverage our place in the world as a free port of global commerce and our strong reputation.  As the world becomes more globalized and interconnected through the innovations technologies like the internet and distributed ledgers can provide, the need for intermediaries of global commerce will grow.

It is easy to get confused by the whole debate and not see the forest for the trees.  Are cryptocurrencies and the blockchain risky?  Yes, I wouldn’t advise anyone to gamble with them without wholly understanding that the vast majority of cases you are gambling, not investing.  Be willing to lose everything you put in.  Are regions cracking down on shady investment schemes and banning cryptocurrencies?  Yes, and they should.  Is there an opportunity for countries who can react quickly and provide the right environment for the right kind of reputable businesses and an industry to thrive?  Absolutely.  Bermuda is well positioned to be that environment.

Thoughts on the budget: eliminating the cathedral limit in town

I wholly support and applaud the move to eliminate the height restrictions in town.  Why is eliminating the height restriction important?  I have asserted for years now that one of the key causes of the housing crisis is a lack of adequate housing at the studio and one bedroom size. We really need to fix this imbalance.  Allowing increased height residential dwellings in Hamilton would help immensely.

The problem is that we’ve grown our housing supply at the upper end while the bulk of the growth in household types has been at lower numbers of people per household. Add to that an influx of young single guest workers and the bottom end gets priced out due to lack of supply.  We desperately need to readjust our housing supply.  I think the proposed elimination of the height limit in town will help, I just wish it was for more than just the economic empowerment zone.  Ideally, a much larger scope of Hamilton, perhaps everything behind the Cathedral should be exempted.


Disagree?  Well look at the stats from various Censuses and note that lack of growth in studios and one bedrooms.  The bulk of the growth in our housing supply has been geared toward 2+ bedroom homes.

Further, when you look at the number of rooms overall, there has been substantial growth in everything but one and two room dwellings, a large shift from the 1960s.

Well, that’s just rooms, right?  How about households?  Surely the size of households have grown comparatively, right?

Hmm…  Well how about by type of household?

There seems to be an awful lot of growth in one person, couple, one parent and other households.

Lets take a closer look at “other”.

This illustrates a problem I’ve been explaining for years.  People keep trying to tell me that we have lots of housing supply.  Largely the problem is we do, but its been developed all at the wrong end of the market.  Housing supply at the lower number of person end has been constrained since the 1960s.  We need to fix this by developing realistic affordable studio and one bedroom accommodations in Hamilton.  Legislation supporting the development of Micro-apartments would likely go a long way to encouraging such development.

Electronic fare collection on Bermuda’s public transportation system

One of the more interesting things to arise from today’s budget is the government’s pledge to introduce electronic fare collection for public transport. I think people underestimate how complex and challenging this can be to achieve if you get caught up in flashy solutions vs. looking at the root problems to be solved. Bermuda’s limited economy of scale makes it difficult to implement solutions in a cost effective manner.

People are excited and suddenly have visions of systems like the British Oyster card powering our local transit. In theory it sounds great, in practice, perhaps not so much. These sorts of systems are expensive and complex. It would require a massive undertaking for us to implement it and the important question needs to be ask whether they’d be the right. In order to determine that, it helps to identify what exactly is wrong with our current paper / token system. Why is it a problem? Does the proposed solution address that problem? If not, why change?

The overarching problem with the current paper system is that it is difficult to buy tokens. You have to go into a central location to buy them before you can take the bus. Otherwise you can pay using exact change. Thus, if you’re a tourist visiting the island or an infrequently travelling local, it can be difficult to use public transit. This is the clear pain point to be addressed.

Would an Oyster card system solve this pain point? Not really. The trouble is that card based systems are designed for transit systems with large economies of scale. Systems like subway lines where it is affordable to put kiosks at every station. How about for Bermuda? Can we afford to put kiosks at every bus stop? Not likely. So, we end up with a solution that requires you go to to a central location to be able to purchase and charge a card. Which of course takes us back to the original problem we’re trying to solve. Its a fancy tech solution that sounds great on paper but doesn’t address the pain point.

How do you solve the pain point in a simple, cheap and cost effective manner? Create a pair of smartphone apps for transit users and operators. Transit users could use a simple app to be able to register their payment details and load credit or purchase passes. That app can then be used to display a barcode when boarding. Transit users could also top up their accounts via existing sales points via cash rather than card.

Transit operators could then have an app that scans barcodes and verifies their validity or triggers a ride charge against the users credit. The app could offer the added benefit of leveraging GPS to provide live route tracking as well as monitor passenger numbers as users scan in. Theoretically it could be tied into a wireless barcode scanner to make the process more seamless for drivers.

Perhaps not an inspired technologically impressive solution like Oyster cards but simple, cost effective and largely implementable in both a short timeframe and at low cost. Here’s hoping the new government keeps it simple.

The confusing case of CT scan fee reductions

I remain entirely confused by the whole diagnostic fee debate.  Honestly there hasn’t been much clarity on the issue.  Here’s my current understanding and thoughts with the wholesale admission that I don’t have all the facts and am not certain what the real situation is.

  • The Health Council recommended a reduction in fees
  • The OBA opted to reduce fees beyond this recommended rate (their PR statement on the issue glossed over this entirely which was wholly disappointing.  I would link to it, but I can’t even find it, especially not on their website which hasn’t been updated since the election)
  • Premier Burt and Health Minister Kim Wilson believe the rates set by the OBA were unreasonable.  They have taken the step of stating that they will return the fees to the Health Council’s recommended amount and reimburse the various providers the difference between the OBA’s rate and the rate originally recommended by the health council.
  • Dr. Brown and his various supporters do not agree with the Health Council’s proposed rates and that they should be returned to where they were.

One of the biggest questions I have is how the prices are set.

  • Are these fixed rates?  Ie. all diagnostic providers are only allowed to charge these rates and nothing different.
  • Are these fixed reimbursement rates?  Ie, diagnostic providers are free to charge what they like but insurance companies are only required to reimburse at the set rates.

This is a key point I haven’t been able to verify as of yet.

The first is a very firm price control which I am not in favor of except in very special cases where due to our size a provider has a complete monopoly (eg, Belco’s rates would be a whole different discussion).  However, in this case, similarly with grocery prices, I am not convinced a firm price control is the answer.

The second is more reasonable in terms of a soft price control.  It would mean Dr. Brown is free to charge what he likes but he really has to convince people or insurers to choose to pay extra for his service.  In cases where the hospital facility is down or busy that would certainly be an outcome.

Personally, I believe firm price controls should be an absolute last resort and usually are a sign of a poor regulatory environment rather than a good solution.  A soft price control is more reasonable though still not absolutely ideal.  It points to inefficiencies in the process that should likely be examined.

Ultimately we need proper regulation to ensure a fair and equitable free market and price controls don’t achieve that any better than a complete lack of regulation.  It’d be great if we had more clarify on how this is being achieved.


Crypto Contagion?

How much contagion will the cryptocurrency bubble popping create in the greater markets?

As noted last month the bubble had reached $800 billion market cap, about 1/3 the size of the dot com bubble.

However, the SEC didn’t allow planned ETFs to proceed and regulators started cracking down which limited the bubble’s potential spread.

The greed that drove the bubble has quickly shifted to fear as many people undoubtedly got wiped out investing money they didn’t have.  Others have had to shift market investments to cover losses and still others may now be fearful that we’ve had far too good of a run in the markets for far too long.

So the question now is, how much contagion will the collapse from $800 billion create in the greater markets?  If significant, what impact will that have on Bermuda’s attempt to recover its economy?

“The number of community health workers has been greatly decimated.” – Where?

I’m rather confused by a statement Premier Burt made in the pre-Budget public forum.  He said “The number of community health workers has been greatly decimated.”

According to the Employment Survey data released by the statistics department, the number of health workers have been on a fairly reasonable upward trend if you discount the blip in 2011 likely caused by the hospital project.  I don’t see evidence that supports the suggestion that the numbers have been “greatly decimated”, quite the contrary.